Performance Design Unlimited - Terms & Policy

GENERAL POLICY

 

In no event shall our company be liable for any direct, indirect, punitive, incidental, special consequential damages, to property or life, whatsoever arising out of or connected with the use or misuse of our products.

Items ordered as listed "In Stock" may not reflect recent inventory changes and may be placed on backorder. Customers have the right to cancel or change such orders within 48 hours after notification. Performance Design Unlimited reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card has been charged.

All orders must be paid in full at time of purchase. We accept payment by Visa, Mastercard, Discover, Paypal, Cash, or Bank Wire Transfer. A 8.00% sales tax will be applied for all sales within California. Orders will only be shipped to credit card billing addresses or secondary shipping address listed on the credit card.

International orders must be paid by direct bank wire transfer only. International customers are required to pay all bank fees associated with transactions. International customers are also responsible for all fees, duties, and/or taxes applied by their respective countries.

SPECIAL ORDERS

Special Order items require payment in full. Special Order items are not normally stocked and require 8-12 weeks for delivery or otherwise quoted. This DOES NOT include the time it takes for some manufacturers to produce made-to-order items. Manufacturing times may take 2-6 weeks or otherwise quoted. Special Order items are non-refundable unless there is a mistake on the part of Performance Design Unlimited.

SHIPPING/RETURNS

Buyer will pay for shipping. All items will be shipped either USPS Ground or Fed-ex and a tracking number will be provided. Expedited shipping will be available at additional cost. 

No returns will be accepted for products that have been installed or used. No exchanges will be available for installed products. All returned items will be inspected. Returns must be returned within 7 business days from date of receipt. All returns must be in original packaging and original condition. All eligible returns will have a 30% restocking fee. Absolutely no returns will be accepted for special order products. Please report any damages to Performance Design Unlimited upon notice and do not install if it contains any defects.

DAMAGED ITEMS

All shipped merchandise will be inspected, packaged carefully and properly, and then inspected again to ensure there are no damages. Once leaving our facility, the carrier will be responsible for any damages. We advise you to inspect your package upon receiving before signing the delivery receipt. Always take photos to keep records. We will try to assist you in any possible way. If in the case of any detriment, notify the carrier immediately. Damage claims will be handled by the shipping company. Damage claims you be filed ASAP.

PAYMENTS

Items ordered as listed "In Stock or Available" may not reflect recent inventory changes and may be placed on backorder. Customers have the right to cancel or change such orders within 48 hours after notification. Performance Design Unlimited reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card has been charged.

All orders must be paid in full at time of purchase. We accept payment by Visa, Mastercard, Discover, Paypal, Cash, or Bank Wire Transfer. A 8.00% sales tax will be applied for all sales within California. Orders will only be shipped to credit card billing addresses or secondary shipping address listed on the credit card.

For all international orders, including Canada, Performance Design Unlimited only accepts bank wire transfers (in US dollars). Performance Design Unlimited will not accept credit cards or PayPal transactions for international orders. Further, if you are in a US territory your credit card must be issued by a US bank. This is because the AVS (address verification system) does not work with international banks so we cannot verify the card holders address or name, more importantly we have no recourse with international fraud, for these reasons Performance Design Unlimited will under no circumstances take any form of payment other than bank wire transfer (in US dollars). All bank transfers must be made in US dollars. All international orders must be over 0 in parts without shipping. Bank wire transfers take 2-3 days to process by banks so please keep this in mind, if you have time sensitive orders make sure you warn Performance Design Unlimited before hand because speeding up international orders is extremely costly. All orders must be pre-paid in full and must clear our bank before we will ship anything, transfer confirmation print outs are not valid proof of a transfer; our bank must clear the transfer first. There are no cancellations, refunds, or returns for international orders.

PRIVACY

Personal information may be required when placing and purchasing an order. Performance Design Unlimited will never disclose any personal information to any third person parties. Personal information will be for purchasing orders, updates on orders, and possible newsletters promoting special discounts and promotions.

BACK ORDER

Items may be pre-ordered to ensure immediate shipment once the item(s) return to stock. Payment in full is required for all pre-orders. Wait time is subject to change and can range from 4-8 weeks or otherwise quoted. A 25% cancellation fee will be applied to all orders that are canceled before delivery.
 

WARRANTY / LIABILITY

All products sold by Performance Design Unlimited are sold "as is" to the customer. Performance Design Unlimited does NOT offer warranty on any of the products sold. If warranty is offered by the manufacturer, warranty documentation will be sent with the product. All products sold by Performance Design Unlimited are aftermarket products and are intended for off-road or show use only. Performance Design Unlimited is not liable for any damages or injury as a result of these products. Due to strict regulations by the Department of Transportation, some products are not approved for street/highway use. Removal of reinforcements, bumpers, turn signals, and other safety equipment on the vehicle is the responsibility of the buyer. Performance Design Unlimited will not be responsible for the customers’ actions.

SECURITY

Performance Design Unlimited understands that your privacy is of utmost concern when purchasing online and we are committed to provide all of our customers with the safest shopping environment online. After we collect your personal information and process your order, we will secure it in a safe manner. The following details will tell you how your information is collected, how it is processed, and how it is protected.

DISCLAIMER

  1. All products sold by Performance Design Unlimited, are intended for off-road use only. some products are NOT street legal.
  2. Prices are subject to change without notice and are effective immediately. Prices may have changed since item addition and may be different than listed due to fluctuating exchange rates for imported products.
  3. We are not responsible for any legal consequence(s), car damage, or bodily injury related to our product. The buyer is responsible for any consequence(s) by using our product on the street, freeway, off-street, and/or racing purposes.
  4. Products must be installed by a professional and Performance Design Unlimited is not responsible for any type of damages caused by improper installation. The customer is responsible for installation fees, i.e. tuning, painting, prepping, and priming.
  5. Modifying and/or removing of factory safety equipment may be necessary for installing certain product(s) on certain vehicle(s). Performance Design Unlimited is not responsible for the added risk in tampering with such items